Knowledge is information that changes something or somebody—either by becoming grounds for actions, or by making an individual (or an institution) capable of different or more effective action.”
– Peter F. Drucker in The New Realities
[blockquote]Davenport and Prusak (1998, p. 5) define knowledge as, “a fluid mix of framed experience, contextual information, values and expert insight that provides a framework for evaluating and incorporating new experiences and information.” Notice that there are two parts to their definition:[/blockquote]
First, there is content: “a fluid mix of framed experience, contextual information, values and expert insight.” This includes a number of things that we have within us, such as experiences, beliefs, values, how we feel, motivation, and information.
The second part defines the function or purpose of knowledge,
” KNOWLEDGE” provides a framework for evaluating and incorporating new experiences and information.”
Achterbergh & Vriens (2002) further write that the function has two main parts. First, it serves as a background for the assessment of signals, which in turn, allows the performance of actions. As to the first part, they write, “To determine whether a signal is informative, an observer has to ‘attach meaning to it,’” i.e., to perceive and interpret it. Once perceived and interpreted the observer may evaluate whether the signal is informative and whether action is required.
They follow this with,
“The role of knowledge in generating appropriate actions is that it serves as a background
- for articulating possible courses of action,
- for judging whether courses of action will yield the intended result and
- for using this judgment in selecting among them,
- for deciding how actions should be implemented and
- for actually implementing actions.
SOURCE: Performance Juxtaposition